SOME OF OUR EXPERIENCES

2007 edition: The architecture of our sustainable growth

For the first time the UniCredit Leadership Meeting took place in the new UniManagement Development Center building. Alessandro Profumo (CEO of UniCredit Group), surrounded by his leadership team, opened the meeting by sharing his vision for the future of UniCredit.
At the end he said: “I was very impressed by your contribution to what we have discussed in these two days in UniManagement. We have challenges in front of us but we are at the best position in the European market. Everywhere, we can be a great player.”

 

2008 edition: Empowering Sustainability

Scott Bedbury (former advertising executive for Nike and Starbucks, currently freelance brand consultant, member of the Board of Directors for Jones Soda, and CEO of Brandstream Inc.):
“It’s amazing to me to see the direction you are taking. In the teamwork sessions you had in UniManagement I saw a lot of comments about being less product sales driven and more customer-driven, values-driven and emotional-driven. This tells me that you are ready to be more brand-driven … There is great nobility in what you do in UniCredit Group. You help people reach their full potential to create a more enriching and sustainable life for themselves”.

 

2009 edition: Banking Reloaded

During the event the participants worked closely together to analyze the challenges that lie ahead of our Group from a leadership perspective.

Involvement and “sense-making” of all colleagues on current external context and financial crisis, as well as on UCG perspective, have been regarded as a critical element of our sustainability now and in the future.

UniManagement welcomed in Turin UniCredit Bank Russia colleagues, aiming to facilitate their knowledge and experience sharing, collaboratively search for future possibilities to grow and build concrete action plans.

 

Helmut Bernkopf, (COO of UniCredit Bank Russia) opened the event said: “This special environment, designed for learning, is really relevant for our growth. We will work together as small groups, then bringing results of our work to the plenary, to share them and prepare action plans together”

Rino Piazzolla (Head of UniCredit Group HR): I truly think that today in UniManagement we are all doing something extraordinary. In other companies, I have seen a lot of examples of processes similar to this one. But in this case we have chosen a path that is really unique because we have combined together some of the existing best practices like the Ombudsmen structure with the Restorative Justice System. Many other companies have an Ombudsmen network and are playing around with the concept of Restorative Justice - that is not new in absolute terms. But it is the first time that these two elements have been combined together.

Sergio Chiamparino (Major of Torino): … the first impression of these three days meeting is about the very interesting collaborative work methodology we did in UniManagement that should be useful to transfer also in “Torino Internazionale” working style.

Dieter Rampl (Chairman of UniCredit Group) open the council saying: “This is the first workshop on Industrial Relations and Social Dialogue we are doing in UniManagement and we know that our event today is a ground-breaking event. What we discuss over the next few days will be meaningful for all our 180,000 colleagues at UCG. Our goals are quite clear. We are all here to bring all of us at UniCredit Group closer together. We are here to create a better understanding of what is driving our management positions. We are here to receive the points of view of every country in which we operate that will serve our distinctive Group culture. These three areas are extremely important to our work”.

Dario Prunotto (CEO of UniCredit Private Banking) e Gianni Coriani (Head of UniCredit Corporate Banking): “We work in a different way when we come here at UniManagement. Me and Gianni are sure that we would not have achieved certain results had we been elsewhere. These results have even led to extremely detailed regional plans with huge colleague input from those who worked on them”.

Boris Tymonkin (CEO of UkrsotsBank): ”I’m very proud to welcome you in Turin. It was long trip, wasn’t it? 7 years ago we would have never said that so many of us could be here today. This is “THE” initiative for our management, thus we have invited several colleagues from other banks across UniCredit Group. During several workshops you will be able to hear their experiences. Welcome to UniCredit Group!”

Giovanni Papa (COO of UkrsotsBank): This meeting helped us in clearing some doubts, worries and concerns. Currently there is a political
presidential election in the USA and as one of the candidates, Barack Obama, would say - “YES, WE CAN and YES, WE WILL!”

Paolo Fiorentino (Deputy CEO of UniCredit Group and head of Global Banking Services Division): “We are in UniManagement to share our experiences because I want us to become a unique factory at European level both in IT and back office. We are building up a big European player, with different centers of competence, international teams and a strong sense of Identity”

The UniCredit Group Global Operations Round Table, a think tank for improvements on banking services concerns, is meeting for the second time in Torino, at the UniManagement Center. After the kick-off event, the Round Table meets again in UniManagement in order to “reconnect”.
Johannes Moser (GORT sponsor): It was a wonderful experience, I thank very much the whole UniManagement team and all participants! Thank you G.O.R.T. for the energy you bring. Please stay positive, optimistic and transmit this energy to your colleagues!

In November 2009, all the managers of the new Consumer Credit UniCredit Group company, meet together with the aim to know each other and start to create a new common house. These days were about merging companies, in order to strengthen our position, be cost efficient, deliver higher value, build a strong platform and be a strong supporter of our customers. The perception of the merger was positive and people perceived it as an opportunity.

In March 2009, about 70 experts in financial laws coming from U.S and Europe countries, guided by Hal Scott, Director of Program on International Financial Systems (PIFS), Harvard Law School and Karel Lannoo, Chief Executive Officer of Centre for European Policy Studies, discussed about the implications of the Financial Crisis in the respective legislations, starting to find the common actions to avoid possible future financial bailouts.

Seven floors of the new head office to personalise, almost six hundred colleagues involved, music, paintbrushes and arts and crafts. This is the ‘pulsating’ heart of the "Building The House of Financing" project, born in UniCredit Family Financing and realised in collaboration with UniManagement and Unicredit Real Estate.

Mario Bastoni (Head of UniCredit Family Financing Bank HR Office) said:
“…We understand that the innovative key to re-inventing our new house was to involve the people who have to work there, and to create spaces in which work would be pleasant. At this point we needed a partner who helped us to realise in an effective way those ideas and we naturally thought of UniManagement.”

Franco Paglia (Head of Real Estate Project Planning office) said:
Actually, at the beginning, we didn’t know what to expect but the idea of having a new, just re-structured head office with people as ‘interior designers’ made us really curious. Often it is said “we are working for you”, but from our experience we learnt that, to achieve excellent results, it is necessary to say “we are working with you, we are all working together”.

Da una mail inviata da Federico Grom (socio di GROMART) all'AD di UniCredit Group:

Egr. Dott. Profumo,
questo lunedì si è tenuto presso l'Unimanagement il meeting annuale di tutti i collaboratori Grom. L'evento è nato in seguito al piacevole tempo trascorso insieme in occasione dell'incontro dello scorso 1° ottobre. Il successo è stato tale che desidero condividerne la gioia con Lei, primo motore di questa iniziativa, ringraziandoLa per l'opportunità.
Non per piaggeria, mi creda non mi è propria, Le faccio enormi complimenti per i collaboratori, tutti, di Unimanagement, sempre professionali, piacevoli e di spunto per l'organizzazione dell'intera giornata. Ho avuto modo personalmente di imparare come si organizza una giornata di training per più di 200 persone, ed è un bagaglio di conoscenza che mi accompagnerà per il resto della mia vita.